Account
Do I need an account to place an order?
No, all you need is an email address to place and track orders.
To checkout faster and access your order updates and history, we recommend setting up a HEDONY account.
I have forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive HEDONY email updates and offers?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage.
You can manage your email preferences in your account.
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Ordering + Shipping
I have a question about my order, how can I get help?
Contact us with any and all questions. We are happy to help in any way. You can use our chat, contact form or e-mail us 7 days a week.
What are your delivery times?
Your order will be prepared for shipment within 2 working days.
As soon as your parcel leaves our logistics centres, you will receive a shipping confirmation by email with a link that allows you to track the progress of the shipment.
Standard shipping usually takes 3–8 working days.
How much will shipping cost?
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Does HEDONY ship internationnally?
HEDONY currently provides shipping to EU countries only.
However, we will open to new countries in the coming months. Subscribe to HEDONY to have the lattest updates when we start shipping to your destination.
Where does my order ship from?
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What are your shipping methods & costs?
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Will I pay for import taxes and duties ?
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Cancellations + Returns
Can I change or cancel my order?
We process orders quickly, so we will do our best to help you with any changes or cancellations before your order ships.
What is your returns policy?
Returns are accepted on all unworn, undamaged, unused and unwashed items within 14 days of order delivery.
Absolutely try things on at home, but realize that we cannot take back undamaged items that have been worn.
Please leave tags in place and return in original packaging and/or polybag with all provided documents and accessories.
For more details, please read our returns policy.
How do I return ?
1/ Visit our returns center.
2/ Enter your order number and email address to start.
3/ Follow the instructions and select the items you want to return.
4/ Once your request is approved, you will get a confirmation email with shipping guidelines.
What if I receive the wrong product?
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Do you offer exchanges for faulty items?
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How long does a refund take to process?
Our returns center is located on the East Coast, so transit time may take up to 5 business days plus 2-3 days for receiving/inspection by our warehouse. Once we have your items checked in, we will send you a refund. Total you can expect anywhere from 7-14 days to see your refund.
Exchanges are processed as soon as return items are checked in. In total, expect about 10-14 days for you to receive your replacement item. If you need a replacement item sooner, the fastest method is to place a new order and simply return your original item(s) for a refund.
Defective items
If your product is defective, please contact us. Our team will work with our brands and partner boutiques to replace the item, repair it, or work with you on an alternative solution. All replacements are at the discretion of our team, but know that we want you to be completely happy with your HEDONY purchase and will do everything we can to help.
Products + Sustainability
How do I return my product?
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How do I care for my product?
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Do you offer extended warranties?
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Where can I find size & fit information?
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Where are your products made?
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Prices + Discounts
Prices
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How do I add a discount or promotion code?
You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order’s subtotal. Enter the code and your total will reflect the new amount. Our website allows one discount code per order. If you have multiple discounts, save one for your next order. Discount codes are only applicable to “discountable” items. Exclusions include Gift Certificates, third party merchandise, and other items.
Can I return an item bought on sale?
We make very limited quantities of our product and sales don’t happen often. We can exchange sizes, availability permitting, or we can take back an item for store credit only. Unfortunately we cannot offer refunds for items purchased on sale. This includes items purchased using a discount code during any private sale (Black Friday, End of Season). Items purchased using the newsletter signup 10% discount code are the only exception to this policy.
Does the price includes all taxes?
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