Pricing & Payment
Are duties and taxes included?
If you're in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you'll pay and there are no additional delivery fees.
- European Union
Import duties are not applicable if you’re ordering from within your own region, but you may need to pay VAT or local sales taxes.
If the courier company has asked you to pay duties and/or taxes, please contact our customer service team with your order number as soon as possible.
Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order.
If your local currency is unavailable, your order will be charged in EUR at a competitive exchange rate.
When will my card be charged?
If you pay by debit card, credit card, or PayPal, HEDONY will take payment when you place your order.
Are my personal details safe?
If my payment cannot go through, what should I do?
If you experience trouble placing an order, you can place an order over the phone by contacting our Customer Service team and requesting a call back.